Lorraine Eade

Home Care Advisor

Lorraine, originally from Dublin, has a bachelor’s degree in Sociology & Social Policy from Trinity College. She made Melbourne her home and subsequently worked for Australian Unity for 18 years’ in numerous roles including running a dental clinic to Regional and Operations Manager.  During this time, she honed her skills to navigate corporate and government systems to advocate for clients to ensure outcomes that exceed expectations.

Lorraine has complimented her experience with formal training in Innovation, Change Management and Cert IV in Practice Management and in Training & Assessment.

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Sheila Ahmed

Home Care Advisor

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Sheila is an experienced Home Care Manager with five years’ experience in the Aged Care sector and ten in the Community Services sector. Her qualifications include Bachelor of Science in Psychology and Diploma in Psychology and Counselling.  Her past career has seen her leading a dedicated team of Care Managers and Social Workers, engaging and supporting clients living in the community to overcome a range of challenges, including mental health issues, at risk of homelessness, accessing emergency relief and supporting families access support services.

She is extremely familiar with the various age-related government initiatives and how best to utilise your package to its fullest potential. Sheila is highly professional and dedicated to ensuring all Local Guardian clients have the best possible experience while navigating their Home Care Package.

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Miranda van Egmond

Local Representative

Miranda has a Diploma in Community Service, Diploma in Counselling, Certificate IV in Disability and Certificate III in Aged Care. She has been an Independent Personal Community Carer and Counsellor for over 8 years in the disability/home and community care sector.

Being a Ballarat local and working with a range of people of varying ages, Miranda helps them achieve their goals with a solid background in local services and service providers.

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Jane Eliott

Local Representative

Jane holds a Certificate III in Aged Care, a Certificate IV in Frontline Management, and has trained in various aspects of support for our elderly. She has spent the past 26 years working in various capacities, all with the aim of helping clients navigate their way through complicated systems to achieve the best outcome in terms of value and quality.

Jane is a member of Compassionate Communities Northern NSW, a voluntary organisation working to reduce social isolation and to improve end of life experiences in our community. She has also founded and administers the Ballina Chapter of the Threshold Choir, which sings gentle songs in small groups at the bedside of people who are at the end of their life.

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Joanne Redfern

Local Representative

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Joanne is highly experienced in Community Services, from community sector management, mental health, counselling, training, disability and respite care to ‘in home’ delivery of services. She has over 20 years’ experience supporting Aged Care clients both in the community and the home across NSW.

Joanne is dedicated to ensuring clients’ needs are met and supporting clients to access, apply and utilise funding from their Home Care Package. Joanne has a diverse employment portfolio from Support Worker to Management positions, making her a great asset to support you in your care plan needs.

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Catherine Kieti

Local Representative

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Catherine has a BA Honours Business Management, Certificate III in Aged Care and is currently pursuing a Bachelor of Behavioural Science ( Psychology/ Social work). Along with English she also speaks Swahili.

Catherine has 8 years experience spanning both the disability and aged care sectors. Her specific aged care experience includes having worked as as Assistant in Nursing in residential facilities for 2 years along with 1 years experience in needs assessment, planning in-home and residential respite for seniors who are awaiting their aged care funding re-assessment outcome.  In her spare time Cathy plays basketball, loves to cook, dance and travel.

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Carol Attrill

Local Representative

Carol’s professional life started with a 10-year career in mental health and working with people with intellectual disabilities. She then joined her husband in running a successful upholstery business for 15 years. As her parents aged Carol became interested in the aged care sector and, for the last 4 years, has gained experience managing home care packages.

Carol’s qualifications include a BA degree in Psychology, Certificate 111 in Business Management and Certificate III in Investigative Services.  When not immersing herself in all things home care she loves spending quality time with her children and grandchildren.

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Toni Culph

Local Representative

Toni’s qualifications include B.A. (Recreation), Accredited Life Coach, Cert IV Assessment & Workplace Training.

She has a background in setting and attaining individual goals in health, family, finances, relationships through a career in life coaching, recruitment and as a youth support worker and personal carer. Currently, Toni is also looking after her mother with Dementia and has gone through the process of finding and sourcing good quality and good value service providers and balancing that within budget restraints.

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Paula Frewin

Local Representative

Paula has a Diploma in Administrative Management, Cert IV in Accounting & Bookkeeping and is currently completing a Diploma of Practice Management. Paula’s professional experience includes several years working in the medical industry where she has gained a solid understanding of the services available through Medicare that can help to complement both NDIS and Home Care packages.

Having recently nursed her own mother through Alzheimer’s and Lewy Body Dementia, Paula understands the importance of maximising funding allocation and selecting the right care that will support an individual’s needs. She’s committed to helping people safely and successfully navigate and access Home Care pathways.

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Cristina Saliadarre

Home Care Advisor

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Cristina is employed by Kinder Caring, a Local Guardians partner organisation. She speaks three languages – English, Italian and Spanish.

Cristina has been working in community services for over 15 years.   Her qualifications include Diploma of Business, Cert IV Assessment and Workplace Training, Workplace Trainer and Assessor – My Aged Care Regional Assessment and Case Management Certificate.

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Jackie Schenk

Local Representative

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Jackie spent 10 years working in the IT industry before a career change in 2009 that saw her start working as a support worker in both aged care and disability. Jackie quickly progressed to being a service coordinator. Jackie spent 12 months developing and delivering a senior’s program throughout southern NSW, which still runs today. During this time, Jackie also spent 3 years studying Psychology online, through the University of New England. In 2015 with the rollout of My Aged Care, Jackie spent 5 years as a regional assessment service team leader.

Jackie lives in rural NSW on her 115-acre farm and understands how hard it can be for rural communities to get the help they need. She enjoys spending time with her family, her many animals, reading and watching movies.

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Lesleigh Everitt

Local Representative

Lesleigh is very experienced in the Aged Care Sector, both professionally and privately. Previously she has worked in the pharmaceutical industry for 16 years, specialising in aged care disease states and medications. This saw Lesleigh working with GP’s and Hospitals in the Sunshine Coast and Gympie regions.  Lesleigh also held the position of Consumer Advocate with local hospitals for 6 years – this responsibility covered Sunshine Coast and Gympie Hospitals.

Lesleigh has an in-depth understanding of the aged care sector in the Gympie region and works with clients to make home care easy to understand, focusing on having clients retain as much independence as possible.

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Gwen Marshall

Home Care Advisor

Gwen, has over 30 years’ experience in the Aged Care and Disability Services having previously worked in both Aged Care and Hospital settings. Gwen then moved onto Aged Care and Disability Administration roles including Workforce Coordination, Supported Accommodation Manager and Assistant Community Care Manager.

Gwen’s qualifications include a Certificate III in Aged Care, Certificate III in Home & Community Care, Human Resource Management Process, Performance Management, Culturally Diversity, Elder Abuse and Understanding Dementia and Preventing Dementia with Wicking Dementia Centre University of Tasmania. She is currently studying Complex Needs Case Management.

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Jeanette Bevan

Home Care Advisor

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Jeanette is employed by Kinder Caring, a Local Guardians partner organisation as a Care Manager. Prior to joining the team at Kinder Caring, Jeanette was an Integration Aid for thirteen years.

Jeanette is passionate about helping clients find the right care for their individual needs. Her experience in the education system has assisted the development of her communication skills. Growing up in the country she spent lots of time with her grandparents and elderly members of the community doing volunteer work. Family is especially important to Jeanette who grew up in a family business (Florist shop) where she completed her apprenticeship as a Florist.

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Melanie Raman

Home Care Advisor

Melanie is qualified with Dip. Community Services, Cert III Aged Care and Cert III Med.Admin.

Melanie has over ten years of experience in Disability and Aged Care Services. She also ran a successful restaurant in the heart of Melbourne for over 5 years, which is where she advanced her business management skills. She has a very strong interest in aged care and always aims for meticulous customer service and client advocacy.

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Pody Tung

Local Representative

Pody is qualified with a Bachelor of Arts, Certificate III in Aged Care and Certificate IV in Accounting. She speaks English, Mandarin and Hokkien dialect.

She has over 10 years’ experience in the aged care and disability sector and over 20 years’ experience in financial controlling and bookkeeping as well. Pody is passionate about supporting community events and regularly contributes to the Asian community programs.

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Andrew Nelson

Local Representative

Andrew Nelson B.Com, CPA – services Morisset and surrounding areas.

With a career spanning thirty years, Andrew has worked as a commercial accountant. In addition, he has managed his own business with exposure to the Aged Care sector. Andrew’s experience also spans rehabilitation-related processes – i.e. to underscore exercise based ‘return to work’ programs for injured workers.

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Heather Briggs

Home Care Advisor

Contact Details
:
: hbriggs@kindercaring.com.au
heather briggs - home care packages manager newcastle and hunter

Heather is employed by Kinder Caring, a Local Guardians partner organisation. She has a Bachelors Degree in Philosophy and a Bachelors Degree in Social Welfare; Community Development and Behavioural Support.

Heather has been working in the community since 2011 having held various roles including youth and disability support worker, therapy assistant (working alongside allied health practitioners to develop capacity building programs) and as a customer relations officer and case manager in the disability sector.

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Gwen Foakes

Local Representative

Gwen has spent the last 15 years working in the Financial and Insurance Industry specialising in Workforce Management as a Planning Analyst. Over her career she has picked up qualifications such as Cert III in Finance, Cert IV in Frontline Management as well as spending a significant amount of personal time working in mental health, assisting the homeless and working with women re-entering the workforce.

In addition to this, Gwen is a passionate advocate for people living with disabilities – she is a mother to a disabled daughter and full time carer for her disabled husband. This brings a unique perspective to Gwen’s approach as she has first hand experience with providing in home care, finding and managing service providers and managing funding – experience that positions Gwen perfectly to assist those receiving home care packages.

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Karen Denny

Local Representative

Karen’s involvement in the community services sector has spanned thirty-five years – as a parent, a worker, a manager, a teacher in the areas of Disability, Aged Care, and Community Development.

Karen has considerable experience in managing consumer-directed care and her qualifications include Bachelor of Social Science – Community Services, Diploma in Disabilities and a Diploma in Community Services.

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Susan Hull

Local Representative

Originally from England, Susan has 26 years experience working in the aged care and disabilities sector. Her experience includes 10 years combined working as a support worker, care coordinator and customer service officer for the local government in the UK. She also spent 6 years managing her own community care company in the UK and has worked for 5 years in aged care administration on the Sunshine Coast.

Susan understands the importance of finding and sourcing good quality and good value services. She is committed to making Home Care Management simple and effective to assist people to meet their goals and live fulfilling lives. In her spare time Susan likes to spend time with family, loves walking her dogs and has a keen interest in gardening.

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Nicole Martin

Local Representative

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Nicole has a Bachelor of Economics and over 20 years’ experience in the healthcare industry, having worked professionally with Medical specialists, GP’s, Nurses, and Pharmacists, covering a variety of medical conditions.

She can assist you in finding therapists and services that meet your specific needs and personal goals, and making Home Care management simple and effective.

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Gabrielle Calvert-Evers

Home Care Advisor

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Gabrielle started out as a cadet draftsperson in the field of Mechanical Engineering and later changed direction to spend the next decade in the hospitality sector as a Food and Beverage Manager. She later transferred her operational, engineering and customer service skills to the Aged Care Sector in 2012 after studying Business at Newcastle University,

Gabrielle has learned about the challenges for residents and providers and is well-versed on the pricing structure and the Aged Care Quality Standards. She is armed with experience to empathise, understand and educate/advocate for those needing guidance with the choices they have about their care future.

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Jessica Enright

Home Care Advisor

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Jessica is employed by Kinder Caring (a Local Guardians partner organisation) as a Clinical Care Coordinator & Registered Nurse.

Jessica has over 10 years of experience in Health Care with demonstrated work and educational history within both the public and private health sectors. She is a Registered Nurse, with a background in Bachelor of Health Sciences, a subsequent Master of Nursing from the University of Sydney and is currently studying a Juris Doctor at the University of Sydney.

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Aimee Hecker

Local Representative

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Aimee’s qualifications include a Diploma of Dementia Care, she is also currently studying for a Diploma in Community Services, Case Management.

Aimee has been caring for her father who has an Acquired Brain Injury (A.B.I) for the past 20 years. This has enabled her to gain knowledge of local supports, services, equipment and home modifications that have been necessary for his safety and wellbeing, contacts and knowledge Aimee can use to assist clients who wish to stay at home longer.

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Paula Jackson

Local Representative

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Paula has twenty-five years’ experience in managerial roles and in providing care for people of all ages. Paula holds a Bachelor Teaching Degree. Currently, within her teaching career spanning 17 years, she has gained considerable experience working with children and adultescents with varying levels of disability.

Paula is also very passionate about helping those who wish to stay at home longer as she cares for her own mother at home who has dementia.  She understands the importance of finding and sourcing good quality and good value service providers and balancing that within budget restraints.

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Patricia Waine

Local Representative

Patricia has a Cert. 1V in Aged Care, Certs in Infection Control Covid-19 and NDIS orientation training for workers, a Diploma in Business, Cert. in IT & Computer Training and a Cert 1V in Assessment & Workplace Training.

Patricia cared for her mother with advanced Dementia at home for two years and later visited her for three years in an Aged Care home. Her professional experience includes thirty years in owning and operating several small businesses. Currently, Patricia operates a home-based business as a Support Worker and Coordinator. She trains elderly residents weekly in computers and mobile phone use, and is dedicated to simplifying Home Care Management to ensure people live fulfilling lives.

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