Meet your local Home Care Advisor

Gwen, has over 30 years’ experience in the Aged Care and Disability Services having previously worked in both Aged Care and Hospital settings. Gwen then moved onto Aged Care and Disability Administration roles including Workforce Coordination, Supported Accommodation Manager and Assistant Community Care Manager.

Gwen’s qualifications include a Certificate III in Aged Care, Certificate III in Home & Community Care, Human Resource Management Process, Performance Management, Culturally Diversity, Elder Abuse and Understanding Dementia and Preventing Dementia with Wicking Dementia Centre University of Tasmania. She is currently studying Complex Needs Case Management.

When not working with clients Gwen loves spending time with family, and going camping with friends.

Home Care in Melbourne

Home Care Packages – How To Apply

An ACAS assessment is required if you need to access any level of Home Care Package or entry to Government Funded age care basic in-home services.

In order to arrange an Aged Care Assessment (ACAS) you will need to contact My Aged Care Customer Service Centre or fill out the online form. Alternatively your own Doctor, Nurse or other Health professional can organize this for you on your behalf and with your consent.

My Aged Care Contact Centre – 1800 22 22 00

My Aged Care will refer your application to an ACAS team that is in your Local Government Area (LGA). For example if you live in the Outer East, your referral may be sent to Eastern Metropolitan ACAS Outer East which covers the Local Government areas of Knox, Maroondah and Yarra Ranges. Or you may live in the Northern Metropolitan LGA, your referral will go to The Northern Metropolitan ACAS Bundoora which covers the LGA of Banyule (part), Darebin (part) Nillumbik and Whittlesea. Eligibility is based on your care needs determined through a face-to-face assessment.

Other Useful Information

Local council offices can also assist with keeping you connected with various local activities. The Darebin City Council has a wide list of local activities currently listed, to name a few:

  • Helpful exercise run by COTA Victoria phone: 1300 50 90

Strength training with their Strength for life programs for older people they can help you to stay active and independent as you age. This can help with every day activities such as shopping, gardening, climbing stairs and playing with grandchildren.

  • Citizen science Birdwatching phone: (03) 9347 0757

Join a community of observers and bird data collectors.

  • Computer Clubs phone: 9286 3871

Find your nearest computer clubs for seniors who are interested in using computer technology for lifelong learning and communication.

  • Probus Clubs Fun Friendship and Fellowship phone: 1300 630 488

Probus provides you with the opportunity to meet with fellow retirees on a regular basis, listen to interesting speakers and join together in activities, all in the company of new friends.

  • Online university for seniors by University for seniors.

U3A Online provides short courses for older people who enjoy learning but prefer the freedom to study where and when they choose.

There are various other service available to Senior Australians, such as:

  • Older persons COVID – 19 Support Line – 1800 171 866
  • Australian Centre for Grief and Bereavement – 1800 22 22 00
  • Older Persons Advocacy Network (OPAN) – 1800 700 600
  • Translation service is available to access the above numbers – Phone 131 450.
  • Senior’s Rights Victoria – 1300 368 821
  • Immigrant Women’s Domestic Violence Service – 9898 3145
  • Commonwealth Respite and care link Centre – 1800 052 222 Emergency support 24 hours a day – outside of business hours call 1800.059.059

Mental Health services are also available

  • Beyond Blue – 1800 512 348
  • Lifeline – 13 11 14
  • Open Arms – 1800 011 046
  • Just Ask – for information on mental health issues and support services.

Get help managing your home care funds

We offer lowest management fees in Australia, ensuring you get maximum care hours

View Pricing >

We make the home care experience inexpensive & easy. Here's how:

Your Local Guardians Home Care Advisor will:

Be your dedicated Home Care Contact

Who understands your needs and will make sure you’re getting the most from your package.

Manage Your
Home Care Plan

Using world class technology for seamless plan management, on any device.


To suitable providers (we have a database of thousands).


To ensure you get maximum possible care hours from your funding.

Home Care Package Management FAQ's

Getting started is easy, once you’ve been approved for a home care package contact us and we’ll send you our simple, easy to read 4 page agreement. Once this has been completed and returned we’ll process it (generally within 1 business day) and be in touch regarding next steps.

Yes! Switching is easy.

  • you’ll need to agree on an exit date with your existing provider, this might depend on your home care agreement, ie two weeks
  • provide the date to Local Guardians and the contact details of your existing provider to ensure home care package unspent funds can be transferred across

We offer some of the lowest management fees in Australia which means you pay less in fees and get more care hours. See our pricing page for our fees.

Want to know more or sign up for Home Care Package Management?

Complete the form below and we’ll be in touch within 24 hours.