FAQs
How Can We Help?
- What is the Community Home Support Package (CHSP)?
- What is a Home Care Package?
- How are Home Care Packages funded?
- Who is eligible for a Home Care Package?
- How do I apply for a Home Care Package?
- How long does it take to receive a Home Care Package?
- What is the difference between being approved for and assigned a Home Care Package?
- How long do I have to accept a package?
- What happens if I no longer need my Home Care Package?
- What is Care Management?
- How do I get started with Local Guardians?
- What if I am with a different company - can I switch to Local Guardians?
- What if I have questions about my Home Care Package?
- What is the difference between Local Guardians and Capital Guardians?
- How do I make a complaint?
- How do I report an incident?
- How do I link Providers of Goods and Services to my account?
- What compliance documents are needed?
- What’s a shift note?
- Why are shift notes important?
- Why are shift notes required?
- What is typically included in shift notes?
- When should shift notes be entered?
- Can I charge the package for entering shift notes?
- I deliver cleaning/ gardening/ allied health services. Do I have to enter shift notes?
- Who will be able to view shift notes?
- Will I still be able to use my support worker if they don’t provide shift notes?
- How are incidents reported?
- Avoiding payment disputes and rejections
- How can I add additional staff members onto my Capital Guardians profile?