Client Resources

The handbook is mailed and is a “plain english” guide to home care packages in Australia.

Goal setting care plan, where you are now, vision, how you are going to get there.

A budgeting tool for home care package income and expenses to maximise care hours with available income.

24/7 Statements, Invoices & full audit trail of invoice entry through to payment

Service providers are required to have the necessary police checks and insurance.

Independent Home Safety Checklist.

Cab Charge Card Order Form, automatically paid from home care package with trip details available online.

Ad hoc expenses, spend own money, use smart-phone camera to take a receipt photo to allow Care Manager approval.

Guide to what is allowable and not allowable expenditure from a home care package

Tools to search existing service providers by type in your area, including insurance, police and qualification documentation.

The Charter of Aged Care Rights protects the rights of people receiving aged care.

Outlines the responsibilities of a Care Manager.

Use this form to report an incident (including near misses).

Use this form when assessing any deterioration in a client's wellbeing.

Outlines key requirements to self manage your home care package

A toolkit for preparing for entry and discharge from hospital.