Client Resources
Home Care Handbook
The handbook is mailed and is a “plain english” guide to home care packages in Australia.
Care (life) Plan
Goal setting care plan, where you are now, vision, how you are going to get there.
Budget Template
Workbook of home care package income and expenses to maximise care hours with available income.
Online management tools
24/7 Statements, Invoices & full audit trail of invoice entry through to payment
Service Provider Agreement
Service providers are required to have the necessary police checks and insurance.
Home Safety Checklist
Independent Home Safety Checklist.
Cab Charge Card
Cab Charge Card Order Form, automatically paid from home care package with trip details available online.
Reimbursement Tool
Ad hoc expenses, spend own money, use smart-phone camera to take a receipt photo to allow Care Manager approval.
Home Care Package Allowable Expenditure Guide
Guide to what is allowable and not allowable expenditure from a home care package
Provider Search
Tools to search existing service providers by type in your area, including insurance, police and qualification documentation.
Charter of Rights
The Charter of Aged Care Rights protects the rights of people receiving aged care.
Guide to Care Management
Outlines the responsibilities of a Care Manager.
Incident Report
Use this form to report an incident (including near misses).
DIY Self Management Charter
Outlines key requirements to self manage your home care package