Home Care Package Allowable Expenditure Guide

Guide to what is allowable and not allowable expenditure from a home care package

Allowable Expenditure Guide

Home Care Handbook

Our “plain english” guide to home care packages in Australia.

Home Care Handbook

DIY Self Management Charter

Outlines key requirements to self manage your home care package

Self Management Charter

Charter of Rights

The Charter of Aged Care Rights protects the rights of people receiving aged care.

Charter of Rights

Cab Charge Card

Cab Charge Card Order Form, automatically paid from home care package with trip details available online.

Cab Charge Card

Reimbursement Tool

Ad hoc expenses, spend own money, use smart-phone camera to take a receipt photo to allow Care Manager approval.

Reimbursement tool

Provider Search

Tools to search existing service providers by type in your area, including insurance, police and qualification documentation.

Provider Search

Service Provider Agreement

Service providers are required to have the necessary police checks and insurance.

Service Provider Agreement

Home Care Roles Matrix 

Outlines key roles and responsibilities for those providing care.

Home Care Roles Matrix

Compliments

Our team strives to do a great job. Let us know if you have some positive feedback.

Leave a Compliment

Complaint Process

Here's what to do if you'd like to lodge a complaint.

Complaint Process

Incident Report

Use this form to report an incident (including near misses).

Incident Report

Stop & Watch Tool

Use this form when assessing any deterioration in a client's wellbeing.

Stop & Watch Tool

Escalation Process

A series of steps to follow when an issue or problem arises.

Escalation Process

Hospital Visit Preparation

A toolkit for preparing for entry and discharge from hospital.

Hospital Preparation Toolkit