Home Care Package Allowable Expenditure Guide
Guide to what is allowable and not allowable expenditure from a home care package
Home Care Handbook
Our “plain english” guide to home care packages in Australia.
DIY Self Management Charter
Outlines key requirements to self manage your home care package
Charter of Rights
The Charter of Aged Care Rights protects the rights of people receiving aged care.
Cab Charge Card
Cab Charge Card Order Form, automatically paid from home care package with trip details available online.
Reimbursement Tool
Ad hoc expenses, spend own money, use smart-phone camera to take a receipt photo to allow Care Manager approval.
Provider Search
Tools to search existing service providers by type in your area, including insurance, police and qualification documentation.
Service Provider Agreement
Service providers are required to have the necessary police checks and insurance.
Home Care Roles Matrix
Outlines key roles and responsibilities for those providing care.
Compliments
Our team strives to do a great job. Let us know if you have some positive feedback.
Complaint Process
Here's what to do if you'd like to lodge a complaint.
Incident Report
Use this form to report an incident (including near misses).
Stop & Watch Tool
Use this form when assessing any deterioration in a client's wellbeing.
Escalation Process
A series of steps to follow when an issue or problem arises.
Hospital Visit Preparation
A toolkit for preparing for entry and discharge from hospital.