Self Managed Home Care

Meet your local Home Care Advisor

Wendy Williams

Wendy is our local Care Advisor for self managed home care in the Townsville region. She is a highly experienced Business Manager with a demonstrated history of success in commercial, non-profit, and local government management. Wendy’s qualifications include a Diploma of Business, Diploma of Management, Diploma of Village Management and Cert IV Trainer & Accessor.

With over 8 years of experience as a Retirement Living and Home Care Manager, Wendy brings a strong understanding of what clients need to live independently at home. Based in Townsville, she’s worked across North and Western Queensland, gaining insight into diverse community needs. Wendy is passionate about professional development and enjoys sharing her knowledge. Her focus on exceptional customer service, along with her leadership and client-first approach, makes her a valuable part of the team.

Our fees for self managed home care in Townsville are the lowest in Australia. Find out more here>

Self Managed Home Care - Townsville

Townsville is a wonderful place for retirement, offering a great balance of natural beauty, convenience, and a relaxed lifestyle. With its 300 sunny days per year and access to both beachside activities and essential health services, it is a wonderful environment to enjoy life and maintain independent living in your own home.

The Townsville region covers north to Ingham, west to Pentland, and south to Prosperine and the short ferry ride across to tropical Magnetic Island.

Aged Care Assessment

ACAT assessment is an eligibility requirement to access Commonwealth funded residential aged care, residential respite care, transition care and home care packages. ACAT undertakes a comprehensive assessment of care needs for older people needing access to residential and/or home (community) care, and helps the elderly and their carers to determine what kind of support will best meet their needs.

Target group are older people, typically over the age of 65 or for indigenous Australians, people over the age of 50, or people who have an age related condition. Often comprises of a doctor, nurse, social worker and occupational therapist, the team will recommend services deemed to be the most appropriate to meet care needs through a series of questions, and with the client’s consent will liaise with families/carers and health care providers. Referral Procedure, by care recipient themselves or others:

The care recipient, carer, family must be aware of and consent to the referral
All referrals are to be made via MyAgedCare: 1800 200 422

Aged Care Assessment Team (ACAT) in Townsville:

The Townsville Hospital and Health Service Single Assessment Organisation (THHS SAO) undertakes aged care assessments.
Ph: (07) 4433 9500 (option 3)
E: TSV-OlderPersonsCommServ@health.qld.gov.au

The Townsville ACAT can also be contacted on 1800 200 422. The local government areas covered include the Burdekin, Charters Towers, Flinders, Hinchinbrook, Richmond & Townsville.

Local Information & Initiatives for Seniors

Castletown Heart Foundation Walking group – meets weekly on a Thursday from 07.30 – 10.30am. This free event is open to all seniors. Contact 0418 382 240 for more information.
The Townsville City Library offers a range of programs for seniors including Be Connected – one on one technology support, and Book Club. Phone 4727 8310.
Seniors Creating Change is a grassroots group focused on seniors empowering themselves. The group sings in public places and enjoys great socialisation with like minded members. Phone 4721 5511 for more information.