Now that you understand more about your funding and what it can be used for, it’s time to arrange the services and items you need. Check the details below before contacting service providers. Feel free to share this page with them too!
Whether you’re keeping your current service providers or hiring new ones, they’ll need to register with Capital Guardians to receive payments. Capital Guardians is the online platform we use to manage all financial aspects of your Support at Home funding.
Simply send your service provider’s email address to your Care Advisor and they will send them an invitation to register.
Important things to note:
– Local Guardians reserve the right to reject service providers.
– Providers must upload compliance documents before scheduling services.
– Any services without validated documents cannot be paid through your Support at Home Funding.
– Per Departmental requirements, providers must also submit shift notes after each service is provided.
Service Providers: Registration Requirements
There are a number of requirements and considerations for service providers in registering with Capital Guardians. Keep these front of mind when sourcing providers.
We use Capital Guardians to:
Enable Fast Payments
Invoices submitted by 5:00 PM Wed (AEST) are approved for payment that Friday (provided compliance documents are in place & funds are available).
Manage Compliance
For oversight and management of service provider compliance information.
Provide 24/7 Online Access
Log into Capital Guardians any time, on any device. View real time statement and service provider information.
Additional things your service providers need to know
1
NDIS and Support at Home Packages have different compliance documents, shift notes and merchant fees.
2
Services rendered before registration are considered private engagements.