Why are shift notes important?

Shift notes serve as more than just a compliance requirement. They act as a safety net for both the client and support worker, fostering collaboration among support workers to address concerns promptly, averting potential serious situations.

They are a record of services provided in case of a complaint, incident or dispute.

During emergencies, they become invaluable, providing critical information for immediate and necessary care.

Should there be a discrepancy around the arrival to a shift or the work completed, well-maintained shift notes act as a record confirming the services rendered on that particular day. This serves as a reliable reference, clarifying any uncertainties about the services provided.