How do I read my monthly statement?
The statement includes several key figures that reflect your home care package balance and any contributions or subsidies received from the government. These figures are displayed both as a monthly total and daily amount.
Please note that information displayed below is only available on a print or PDF of the statement. You can produce a PDF from your account in Capital Guardians. To do this, enter the first and last date of the last completed month (as shown in image 2).
Image 1:
Opening Balance: the funds available on the first day of that month.
Level (1/2/3/4): the current package level and the amount of subsidy accumulated that month (subsidy rate x number of days in the month). If an income tested fee applies, it will display as a minus figure further down.
Supplements: any supplements that are being applied (supplement rate x number of days in the month).
Income Tested Fee (ITF): only applicable to those who have been assessed as needing to make a contribution. This appears as a minus, as it is being deducted from the package level line.
Direct Debit (DD): the amount of ITF debited in that calendar month. This figure differs from the Income tested fee line because DDs are processed fortnightly.
Spending: the total of all invoices processed in that month.
Closing Balance: the funds available on the last day of that month.
See FAQ on why available funds appear lower in the first few days of each new month.
Image 2:
