Let's jump into Step 1 - developing your care plan
As an approved provider under the Aged Care Act, we are responsible for ensuring the delivery of high quality care, and that funds are utilised in accordance with the program’s intent and aligned with the goals and needs identified during the ACAT assessment.
Regular communication and information sharing are key to meeting our duty of care. After onboarding, we’ll check in with you monthly to stay updated on important matters. Now, let’s get started!
Care Planning
Shortly you'll be contacted by your Care Advisor to schedule an online consultation. Please have some suggestions of preferred days/times ready, allowing approximately 1.5 hours. If needed, the consultation can be split into multiple sessions.
As per Department of Health regulations, we must conduct the care planning process through a face to face consultation with the Support at Home recipient, in the home where services are delivered, within two weeks of the start date. This can be done via platforms like Google Meet, Zoom, Facetime, or WhatsApp. Your input will help us develop a tailored plan based on your current situation, future goals, and any potential risks. Afterward, our Registered Nurses will review the documentation and may have follow-up questions.
Registration Form
Your Care Advisor may send you a Registration Form that needs to be completed and returned prior to the scheduled consultation. Please ensure you complete this form if requested.
Finalising Your Care Plan
Once the Care Plan is finalised, you'll receive a copy. It's a dynamic document that will be updated as your needs or circumstances change.
A Handy Tip
To ensure you’re able to easily find the emails we send you, we recommend creating a folder in your email inbox labelled “Local Guardians” to store our correspondence.