How Can We Help?

Print

What do the invoice statuses mean?

Status TermMeaning
UnclaimedThe claim has not yet been submitted to PRODA.
ProcessingThe claim has been submitted to PRODA and is currently being processed. Payment from the Government is pending.
FundedPayment has been received from the Government, and the invoice is ready to be paid.
UnderfundedThe invoice cannot be paid due to insufficient funds. Possible reasons include:
– Payment from the Government has not been received for the claimed invoice
– Negative GST balance
– Client wallet is not set up or has insufficient funds to cover the required contribution. 
Pending ReviewA data issue is preventing the invoice from being claimed or paid.  Investigation is required.
PaidThe invoice has been successfully paid to the nominated bank account.