Can I be reimbursed for personal purchases with my Home Care Package?

Yes, you can be reimbursed for personal purchases that have been pre approved and included in your care plan and budget and are accompanied by a valid receipt.

Daily limits apply and larger purchases should be discussed with your Care Manager.

Reimbursements cannot be used for regular carers or services who visit your home. These providers are required to register with Capital Guardians and provide their compliance documents.

If you visit an Allied Health provider in their clinic, you can use a reimbursement account, however, if they visit you in your home, they will need to register in Capital Guardians and upload their compliance documents.

To request a reimbursement account, follow this link: Reimbursement Account Request Form

Once you receive a confirmation email, you can claim a reimbursement by following the below steps:

1. Log in to our financial platform called Capital Guardians.
2. Select the INVOICE tile.
3. Enter the amount claimed, description, date and attach the receipt.