Our organisation recognises and respects each client’s right to privacy and confidentiality. We observe the Australian Privacy Principles in the Australian Privacy Act 1988 in protecting personal* and sensitive** client information as far as is legally permissible.
Collection, Use and Disclosure of Information
Personal information is collected, used or disclosed by our organisation for the following purposes only:
Clients are advised that by signing the Home Care Agreement they authorise us to use, disclose or obtain their personal information for these purposes.
Clients are asked to renew consent at the time of annual reassessment by signing the Client Consent Form. Where a situation arises requiring release of information and it is not possible to immediately gain written consent, verbal consent is obtained by the Care Coordinator and documented in the client record.
We observe a client’s right to choose not to provide personal information we request in the course of providing a service to them. Clients may also opt to communicate anonymously at times in their dealings with us. Clients are advised however, that not providing personal information and/or maintaining anonymity may impact on our ability to provide an appropriate level of service or respond to their communication.
Storage and Security of Information
All reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Safeguards to protect personal information include:
Clients requiring assistance in completing/lodging the form can contact the Care Coordinator for assistance.
We aim to ensure that all information we hold about clients which we collect, use, or disclose is accurate, complete and up-to-date. Clients:
Staff and Carer Responsibilities
All staff and carers have individual responsibility for maintaining the privacy, security and confidentiality of information as set out in this policy. Staff and carers acknowledge this responsibility in signing:
Staff and carers are advised that they:
Care Coordinators have responsibility for determining the necessary client information provided to carers to enable them to carry out their duties safely and efficiently. This would reasonably include:
Any suspected breach of privacy should be reported to Local Guardians immediately for prompt investigation. Investigations are managed by the Privacy Officer in consultation with management. The findings of privacy investigations will be documented and reported to the complainant and management.
Clients have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they are dissatisfied with the response to a complaint or an appeal about access to or correction of information.
OAIC telephone: 1300 363 992
*Personal information is defined under the Privacy Act 1988 as: information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable. Examples include: an individuals name, signature, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person.
**Sensitive information is defined under the Privacy Act 1988 as: a type of personal information and includes information about: an individual’s racial or ethnic origin; health information; political opinions; membership of a political association; professional or trade association or trade union; religious beliefs or affiliations; philosophical beliefs; sexual orientation or practices; criminal record; genetic information; biometric information that is used for certain purposes; biometric templates.
Our innovative model maximises the funding to individuals for care, with prices below half that of any other home care provider in Australia and generally doubling care hours comparing to traditional providers.
With over a decade of experience supporting tens of thousands of aged care clients, Local Guardian’s deploy best practice technology to offer homecare packages a low 6% administration charge (of package value) to oversee the care, quality systems (safeguarding) and finance.
Case management including provider selection and scheduling, can be self-managed, or outsourced to a provider of client’s choice or completed by Local Guardians as required on an hourly basis or 12% fee. Full Case Management would equal 18%, compared to full self-management of 6%.
Other unique innovations include: free cab charge cards, real time statements via smart phone access; our own debit cards, allowing more flexibility in spending; and thousands of existing providers to search.