As a Home Care Package Manager our role is essentially to insure that you receive the care and services you need to live a safe, independent life in your home and community.
The package management fee covers our costs in managing our quality management system, claiming your government subsidies, paying all your fees, leveraging our experience in maximising your welfare with a high quality plan and generally being on hand when things change.
To do this we requires the following items:
Our care plan template is self-explanatory, for those fully self-managing, we give you first opportunity to complete the care plan and liaise as necessary to ensure it is of a high standard.
The care plan will identify your goals, any barriers to achieving those goals, and the services and supports that you need to achieve your goals. For example, you may want to become involved in a community activity, but need help getting there. Or maybe you want to improve your diet, but need help with meal preparations.
We encourage lateral thinking during care planning, for example:
Your care plan will include the following information:
Your care plan will also include services and supports that you are receiving from other programs or from your family and friends. By including all of these services and supports in one care plan, the services can be coordinated to maximise resources, avoid duplication, and minimise costs.
The care plan will change as your needs change. It will be updated at least once a year, but may be updated more often if you have a change in your life. For example, if you are hospitalised or if you move to a new home.
In selecting the services you wish to receive, as well as the service provider, we will not unreasonably deny any services or providers. Sometimes, though, we may not be able to provide you with all the services you ask for. We may not agree to provide services if doing so:
Work Health and Safety
All caregivers are first and foremost working for you. All staff, volunteers and contractors are required by law to have a police check completed prior to beginning work.
Your home is your caregiver’s workplace, and when they are present, all relevant Occupational Health and Safety requirements must be met. This is easily done by letting us know about any risks that may be present to our workers while present in your home. Such risks include a dog or potentially unsafe stairs into your home. We will work together to address any concerns in order to provide your caregivers with safe working conditions.
To help you determine if there are any risks present in your home, we have provided a list below of some of the more common areas of concern. This list does not include all possible risks. When we meet with you to assess your care and service needs, we will also assess your home. At that time we will identify any risks to you and your caregivers that will need to be addressed.
Our innovative model maximises the funding to individuals for care, with prices below half that of any other home care provider in Australia and generally doubling care hours comparing to traditional providers.
With over a decade of experience supporting tens of thousands of aged care clients, Local Guardian’s deploy best practice technology to offer homecare packages a low 8% administration charge (of package value) to oversee the care, quality systems (safeguarding) and finance.
Case management including provider selection and scheduling, can be self-managed, or outsourced to a provider of client’s choice or completed by Local Guardians as required on an hourly basis or 12% fee. Full Case Management would equal 20%, compared to full self-management of 8%.
Other unique innovations include: free cab charge cards, real time statements via smart phone access; our own debit cards, allowing more flexibility in spending; and thousands of existing providers to search.