Meet your local Home Care Representative

Paula has twenty-five years’ experience in managerial roles and in providing care for people of all ages. Paula holds a Bachelor Teaching Degree. Currently, within her teaching career spanning 17 years, she has gained considerable experience working with children and adultescents with varying levels of disability.

Paula is also very passionate about helping those who wish to stay at home longer as she cares for her own mother at home who has dementia.  She understands the importance of finding and sourcing good quality and good value service providers and balancing that within budget restraints.

home care packages provider wollongong - local home care advisor paula jackson

Home Care in Wollongong NSW

Wollongong is located in the Illawarra region of New South Wales. It lies on the narrow coastal strip between the Illawarra Escarpment and the Pacific Ocean, 68 klm south of central Sydney. Wollongong had an estimated urban population of 302,739 at June 2018, making it the third-largest city in New South Wales. The Wollongong metropolitan area extends from Helensburgh in the north to Shell Cove in the south. It sits within the Wollongong Statistical District, which covers the local government areas of Wollongong, Shellharbour and Kiama, extending from the town of Helensburgh in the north, to Gerroa in the south.

Aged Care Assessment – Wollongong

ACAT assessment is an eligibility requirement to access Commonwealth-funded residential aged care, residential respite care, transition care and home care packages.

ACAT undertakes a comprehensive assessment of care needs for older people needing access to residential and/or home (community) care, and helps the elderly and their carers to determine what kind of support will best meet their needs.

Target group are older people, typically over the age of 65 or for indigenous Australians, people over the age of 50, or people who have an age related condition.

Often comprises of a doctor, nurse, social worker and occupational therapist, the team will recommend services deemed to be the most appropriate to meet care needs through a series of questions, and with the client’s consent will liaise with families/carers and health care providers.

Referral Procedure, by care recipient themselves or others:

  • The care recipient, carer, family must be aware of and consent to the referral
  • All referrals are to be made via MyAgedCare: 1800 200 422


Coming soon.

Local Information & Initiatives for Seniors

Wollongong City Council offer a number of programs and initiatives for seniors including:

  • Seniors Festival
  • Men’s Shed
  • Social Support & Carer Support
  • Home maintenance and safety
  • Community Transport
  • Regular events for older people

More information on these initiatives can be found on the Wollongong City Council’s Website.

Get help managing your home care funds

We offer lowest management fees in Australia, ensuring you get maximum care hours

View Pricing >

We make the home care experience inexpensive & easy. Here's how:

Your Local Guardians Home Care Representative will:

Be your dedicated Home Care Contact

Who understands your needs and will make sure you’re getting the most from your package.

Manage Your
Home Care Plan

Using world class technology for seamless plan management, on any device.


To suitable providers (we have a database of thousands).


To ensure you get maximum possible care hours from your funding.

Home Care Package Management FAQ's

Getting started is easy, once you’ve been approved for a home care package contact us and we’ll send you our simple, easy to read 4 page agreement. Once this has been completed and returned we’ll process it (generally within 1 business day) and be in touch regarding next steps.

Yes! Switching is easy.

  • you’ll need to agree on an exit date with your existing provider, this might depend on your home care agreement, ie two weeks
  • provide the date to Local Guardians and the contact details of your existing provider to ensure home care package unspent funds can be transferred across

We offer some of the lowest management fees in Australia which means you pay less in fees and get more care hours. See our pricing page for our fees.

Want to know more or sign up for Home Care Package Management?

Complete the form below and we’ll be in touch within 24 hours.