Meet your local Home Care Representative

Joanne is highly experienced in Community Services, from community sector management, mental health, counselling, training, disability and respite care to ‘in home’ delivery of services. She has over 20 years’ experience supporting Aged Care clients both in the community and the home across NSW.

Joanne is dedicated to ensuring clients’ needs are met and supporting clients to access, apply and utilise funding from their Home Care Package. Joanne has a diverse employment portfolio from Support Worker to Management positions, making her a great asset to support you in your care plan needs.

When not working Joanne loves spending time with her family. She is also an animal lover and enjoys hiking and exploring nearby coastal areas.


batemans bay home care packages provider - photo of joanne redfern from local guardians

Home Care in Batemans Bay & Eurobodalla Shire

Batemans Bay is a town in the South Coast region of the state of New South Wales. Batemans Bay is administered by the Eurobodalla Shire Council. The town is situated on the shores of an estuary formed where the Clyde River meets the South Pacific Ocean. The larger urban area surrounding Batemans Bay also including Long Beach, Maloneys Beach and the coastal fringe extending south to Rosedale had a population of 16,485 as at June 2018.

Aged Care Assessment – Bateman’s Bay

ACAT assessment is an eligibility requirement to access Commonwealth-funded residential aged care, residential respite care, transition care and home care packages.

ACAT undertakes a comprehensive assessment of care needs for older people needing access to residential and/or home (community) care, and helps the elderly and their carers to determine what kind of support will best meet their needs.

Target group are older people, typically over the age of 65 or for indigenous Australians, people over the age of 50, or people who have an age related condition.

Often comprises of a doctor, nurse, social worker and occupational therapist, the team will recommend services deemed to be the most appropriate to meet care needs through a series of questions, and with the client’s consent will liaise with families/carers and health care providers.

Referral Procedure, by care recipient themselves or others:

  • The care recipient, carer, family must be aware of and consent to the referral
  • All referrals are to be made via MyAgedCare: 1800 200 422

Local Information & Initiatives for Seniors

The Eurobodalla Shire Council provides services for seniors that connect them to community, promote independence and support health and well-being.

These include Community Transport, Social and Practical Support, Carer Support, Home Care Packages and Healthy Activities via Council’s ‘Live Life’ Program. More information can be found on Council’s website.

To find out if you are eligible for these services at subsidised rates, and to sign up for them, contact My Aged Care:

W: My Aged Care

T: 1800 200 422

Get help managing your home care funds

We offer lowest management fees in Australia, ensuring you get maximum care hours

View Pricing >

We make the home care experience inexpensive & easy. Here's how:

Your Local Guardians Home Care Representative will:

Be your dedicated Home Care Contact

Who understands your needs and will make sure you’re getting the most from your package.

Manage Your
Home Care Plan

Using world class technology for seamless plan management, on any device.


To suitable providers (we have a database of thousands).


To ensure you get maximum possible care hours from your funding.

Home Care Package Management FAQ's

Getting started is easy, once you’ve been approved for a home care package contact us and we’ll send you our simple, easy to read 4 page agreement. Once this has been completed and returned we’ll process it (generally within 1 business day) and be in touch regarding next steps.

Yes! Switching is easy.

  • you’ll need to agree on an exit date with your existing provider, this might depend on your home care agreement, ie two weeks
  • provide the date to Local Guardians and the contact details of your existing provider to ensure home care package unspent funds can be transferred across

We offer some of the lowest management fees in Australia which means you pay less in fees and get more care hours. See our pricing page for our fees.

Want to know more or sign up for Home Care Package Management?

Complete the form below and we’ll be in touch within 24 hours.