Meet your local Home Care Advisor

Your local Home Care Advisor in Townsville is Geoff Milne – B.A.(English), Cert III Com Services Disability, Cert IV Work Health and Safety, Cert III Community Support and Security Operations, Cert IV Training & Assessment and Work Health & Safety and Business Management.

Geoff has spent his last seven years successfully assisting people with disabilities – having himself experienced a broken neck, recuperation and years of living with a disability. Coupled with his business, money management, NDIS and aged care experience, Geoff has a wealth of experience and local contacts to help home care package recipients receive maximum possible care hours while paying low fees.

Home Care in Townsville Qld

The Townsville area includes Townsville, Charters Towers, Palm Island, Burdekin, Hinchinbrook, and Richmond. Furthermore, these have a population of about 275,000 across. Considered the unofficial capital of North Queensland by locals, Townsville hosts a significant number of governmental, community and major business administrative offices for the northern half of the state. The city is also a major industrial centre, home to one of the world’s largest zinc refineries, a nickel refinery and many other similar activities.

Seniors aged 65+ make up approximately 12% of Townsville’s population.

Aged Care Assessment – Townsville

ACAT assessment is an eligibility requirement to access Commonwealth-funded residential aged care, residential respite care, transition care and home care packages.

ACAT undertakes a comprehensive assessment of care needs for older people needing access to residential and/or home (community) care, and helps the elderly and their carers to determine what kind of support will best meet their needs.

Target group are older people, typically over the age of 65 or for indigenous Australians, people over the age of 50, or people who have an age related condition.

Often comprises of a doctor, nurse, social worker and occupational therapist, the team will recommend services deemed to be the most appropriate to meet care needs through a series of questions, and with the client’s consent will liaise with families/carers and health care providers.

Referral Procedure, by care recipient themselves or others:

  • The care recipient, carer, family must be aware of and consent to the referral
  • All referrals are to be made via MyAgedCare: 1800 200 422

Aged Care Assessment Team (ACAT) – Townsville
Vincent Health Campus, 59 Cambridge Street, VINCENT 4814
(07) 4433 8300

Local Information & Initiatives for Seniors

City of Townsville Council offers a comprehensive list of the range of council services that are available for Townsville seniors through their  Seniors Guide to Council 2016

Townsville Senior Citizens Welfare Assoc Inc offer activities including carpet bowls, bingo, table tennis, old time dancing and singing. The centre has a library and computer access. Old time dances are held on Wed nights, and there are BBQ’s on occasional Fridays.

PH:  0409 756 115

Get help managing your home care funds

We offer lowest management fees in Australia, ensuring you get maximum care hours

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We make the home care experience inexpensive & easy. Here's how:

Your Local Guardians Home Care Advisor will:

Be your dedicated Home Care Contact

Who understands your needs and will make sure you’re getting the most from your package.

Manage Your
Home Care Plan

Using world class technology for seamless plan management, on any device.


To suitable providers (we have a database of thousands).


To ensure you get maximum possible care hours from your funding.

Home Care Package Management FAQ's

Getting started is easy, once you’ve been approved for a home care package contact us and we’ll send you our simple, easy to read 4 page agreement. Once this has been completed and returned we’ll process it (generally within 1 business day) and be in touch regarding next steps.

Yes! Switching is easy.

  • you’ll need to agree on an exit date with your existing provider, this might depend on your home care agreement, ie two weeks
  • provide the date to Local Guardians and the contact details of your existing provider to ensure home care package unspent funds can be transferred across

We offer some of the lowest management fees in Australia which means you pay less in fees and get more care hours. See our pricing page for our fees.

Want to know more or sign up for Home Care Package Management?

Complete the form below and we’ll be in touch within 24 hours.