Meet your local Home Care Advisor

Susan has a background in financial planning and banking, managing her own practice. Susan has spent over 10 years working in the Disability sector.

Susan’s husband managed a respite and care home with her support and with this experience Susan’s passion ignited towards the protection and betterment of vulnerable persons, work that she continues to enjoy to this day.

Home Care in Grafton & Coffs Harbour NSW

Grafton’s location is approximately 2.5 hours South of Gold Coast (part of Northern Rivers region) with Coffs Harbour being 3.5 hours south and part of Mid North Coast Region. In contrast to each other Grafton’s population is circa 20,000 on the Clarence River while Coffs Harbour’s population is approx 75,000 on the Pacific Coast.


  • Settled on Clarence 1883 as a port for Lumbermen
  • Known for prime Cattle, timber, sugar cane, Jacaranda Festival, and Aged Health and Care Industries
  • Localities of South Grafton, Ulmarra, Lawrence, Copmanhurst, Junction Hill, Seelands, Jackadgery, Yamba and Maclean
  • A picturesque historical township


  • Started primarily with Bananas being replaced by Blueberries, tourism, and fishing.
  • Recent addition Southern Cross University
  • Boasts magnificent views of mountain ranges and National Parks through to ocean views.
  • The essential Solitary Islands Marine Park and Mutton Bird Island
  • Localities of Boambee, Sapphire Beach, Sawtell, Toormina, Woolgoola, Glenreagh, and Nan Glen.

Per the 2016 Census approximately 23% of residents in the region are seniors aged 65+.

Aged Care Assessment – Grafton / Coffs Harbour

ACAT assessment is an eligibility requirement to access Commonwealth funded residential aged care, residential respite care, transition care and home care packages.

ACAT undertakes a comprehensive assessment of care needs for older people needing access to residential and/or home (community) care, and helps the elderly and their carers to determine what kind of support will best meet their needs.

Target group are older people, typically over the age of 65 or for indigenous Australians, people over the age of 50, or people who have an age related condition.

Often comprises of a doctor, nurse, social worker and occupational therapist, the team will recommend services deemed to be the most appropriate to meet care needs through a series of questions, and with the client’s consent will liaise with families/carers and health care providers.

Referral Procedure, by care recipient themselves or others:

  • The care recipient, carer, family must be aware of and consent to the referral
  • All referrals are to be made via MyAgedCare: 1800 200 422

Northern NSW ACAT Grafton is located in the Aruma Community Health
175 Queen Street, Grafton
(02) 6641 8270

Mid North Coast ACAT Coffs Harbour
Coffs Harbour Health Campus, 345 Pacific Highway, Coffs Harbour
(02) 6656 7688.
Local government areas covered: Bellingen, Coffs Harbour, Nambucca

Local Information & Initiatives for Seniors

Coffs Harbour City Council and Clarence Valley Council both have Positive Ageing Strategies that aim to guide best practise on building age-friendly communities.

More information can be accessed via links below.

Coffs Harbour Seniors

Clarence Valley Seniors

Get help managing your home care funds

We offer lowest management fees in Australia, ensuring you get maximum care hours

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We make the home care experience inexpensive & easy. Here's how:

Your Local Guardians Home Care Advisor will:

Be your dedicated Home Care Contact

Who understands your needs and will make sure you’re getting the most from your package.

Manage Your
Home Care Plan

Using world class technology for seamless plan management, on any device.


To suitable providers (we have a database of thousands).


To ensure you get maximum possible care hours from your funding.

Home Care Package Management FAQ's

Getting started is easy, once you’ve been approved for a home care package contact us and we’ll send you our simple, easy to read 4 page agreement. Once this has been completed and returned we’ll process it (generally within 1 business day) and be in touch regarding next steps.

Yes! Switching is easy.

  • you’ll need to agree on an exit date with your existing provider, this might depend on your home care agreement, ie two weeks
  • provide the date to Local Guardians and the contact details of your existing provider to ensure home care package unspent funds can be transferred across

We offer some of the lowest management fees in Australia which means you pay less in fees and get more care hours. See our pricing page for our fees.

Want to know more or sign up for Home Care Package Management?

Complete the form below and we’ll be in touch within 24 hours.