Meet your local Home Care Representative

Jackie spent 10 years working in the IT industry before a career change in 2009 that saw her start working as a support worker in both aged care and disability. Jackie quickly progressed to being a service coordinator. Jackie spent 12 months developing and delivering a senior’s program throughout southern NSW, which still runs today. During this time, Jackie also spent 3 years studying Psychology online, through the University of New England. In 2015 with the rollout of My Aged Care, Jackie spent 5 years as a regional assessment service team leader.

Jackie lives in rural NSW on her 115-acre farm and understands how hard it can be for rural communities to get the help they need. She enjoys spending time with her family, her many animals, reading and watching movies.

headshot photo of jackie schenk home care packages provider goulburn

Home Care in Goulburn & Surrounds

Jackie covers the ACT and Queanbeyan region, Goulburn/Mulwarree region, Upper Lachlan and Oberon shire councils.

Aged Care Assessment – Goulburn Region

ACAT undertakes a comprehensive assessment of care needs for older people needing access to residential and/or home (community) care, and helps the elderly and their carers to determine what kind of support will best meet their needs.

Target group are older people, typically over the age of 65 or for indigenous Australians, people over the age of 50, or people who have an age related condition.

Often comprises of a doctor, nurse, social worker and occupational therapist, the team will recommend services deemed to be the most appropriate to meet care needs through a series of questions, and with the client’s consent will liaise with families/carers and health care providers.

Referral Procedure, by care recipient themselves or others:

• The care recipient, carer, family must be aware of and consent to the referral
• All referrals are to be made via MyAgedCare PH:1800 200 422


PH:02 6207 9977

Southern NSW LHD- ACAT

Victoria Street COOMA 2630
PH:1300 554 695

Covers Cooma, Queanbeyan, Braidwood, Bungendore, and the South coast from Bateman’s bay to the Victorian border south of Bega.

Goulburn ACAT team (also covers the Upper Lachlan shire)

St John Of God Hospital, 234 Bourke St, Goulburn, NSW, 2580

PH:02 4823 7800

Oberon ACAT team

67-73 North Street, Oberon, NSW 2787

PH:02 63367200

Local Information & Initiatives for Seniors

Seniors programs in the region:

ACT/SNSW- CatholicCare’s Seniors in Networked Communities – assistance with personal care, domestic assistance, social support and transport.

Goodwin run an exercise program in the ACT and Queanbeyan which is run by Physiotherapists.

Valmar – provides transport to clients across ACT/Queanbeyan/ Palerang /Goulburn and Upper Lachlan shires.


Neighbour Aid Services : Council coordinates volunteers to supply a range of services that provide social and practical support and assistance to frail aged people, people with a disability and the carers.

Leisure Link Services: Leisure Link offers a variety of social and recreational activities for people with physical or intellectual disabilities. It aims to provide opportunities to experience a wide range and level of activities; Leisure Link can provide a one-to-one link for people and group activities. All programs operate with the assistance of volunteers

Centre based respite activities: Goulburn Mulwaree Council offers a number of centre based respite activities at different locations each week.

  • Goulburn Community Centre (155 Auburn Street Goulburn) – each Monday, Tuesday & Wednesday from 10:30am – 2pm. Cost is $5.00 for your meal and activities.
  • Brewer Centre (George Street, Marulan) – each Thursday from 10:30am – 2pm. Cost is $5.00 for your meal and activities.
  • For more information please contact Goulburn Mulwaree Council on 02 4823 4498 or 02 4823 4497

Upper Lachlan

Community Gateway provides individual, tailored support to a range of clients who present with a disability, medical or health condition, who are frail aged, or are experiencing temporary crisis. The Wellbeing Advisor will provide factual and unbiased information to their clients to ensure the client has control over choice whilst being able to make informed decisions. The Advisor will actively seek opportunities for their clients to engage and participate in a variety of internal and/or external programs and services depending on the needs and choice of their client and will arrange referrals to such services. The Wellbeing Advisor in most cases will provide short to medium term intensive support to the client to ensure they are able to access the services that best address their immediate need.

169 Goulburn St

Crookwell, New South Wales 2583

PH:  0401 305 141




Self Care Units: Council operates a number of independent living units for aged and disabled people. These units are located in Balfour Street and Curtis Street. If you would like to enquire about availability in the independent living units or wish to be placed on a waiting list for future accommodation, please contact Council on (02) 6329 8100

Oberon swimming pool and fitness centre run two senior’s session a week 0800-0845 on Wednesdays and 0900-1045 on Fridays.

The Oberon Community Technology Centre is co-located with Oberon Public Library and is open during library hours 9.30am-5.30pm Tuesday, Wednesday, Friday and other times via appointment.

The CTC provides:

  • public internet access and free wifi
  • computer access with Microsoft Office and other software
  • various training sessions advertised in-house and on Council’s Facebook page.
  • troubleshooting sessions with volunteers which take place on Thursday afternoons from 1pm-3pm. Help with personal computers, tablets and smartphones is available at a cost of $6 per person
  • a training room for 8-10 participants, with a data projector and screen
  • a space for community use for events and meetings

Bookings are essential and can be made via the booking form or by phoning 6329 8143 or 6329 8200.

Get help managing your home care funds

We offer lowest management fees in Australia, ensuring you get maximum care hours

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We make the home care experience inexpensive & easy. Here's how:

Your Local Guardians Home Care Representative will:

Be your dedicated Home Care Contact

Who understands your needs and will make sure you’re getting the most from your package.

Manage Your
Home Care Plan

Using world class technology for seamless plan management, on any device.


To suitable providers (we have a database of thousands).


To ensure you get maximum possible care hours from your funding.

We do not employ carers.We’re an independent provider of home care package management, focused on getting you the BEST CARE and MOST VALUE from your home care package.


Home Care Package Management FAQ's

Getting started is easy, once you’ve been approved for a home care package contact us and we’ll send you our simple, easy to read 4 page agreement. Once this has been completed and returned we’ll process it (generally within 1 business day) and be in touch regarding next steps.

Yes! Switching is easy.

  • you’ll need to agree on an exit date with your existing provider, this might depend on your home care agreement, ie two weeks
  • provide the date to Local Guardians and the contact details of your existing provider to ensure home care package unspent funds can be transferred across

We offer some of the lowest management fees in Australia which means you pay less in fees and get more care hours. See our pricing page for our fees.

Want to know more or sign up for Home Care Package Management?

Complete the form below and we’ll be in touch within 24 hours.