Lorraine Eade

Home Care Coach

Lorraine, originally from Dublin, has a bachelor’s degree in Sociology & Social Policy from Trinity College. She made Melbourne her home and subsequently worked for Australian Unity for 18 years’ in numerous roles including running a dental clinic to Regional and Operations Manager.  During this time, she honed her skills to navigate corporate and government systems to advocate for clients to ensure outcomes that exceed expectations.

Lorraine has complimented her experience with formal training in Innovation, Change Management and Cert IV in Practice Management and in Training & Assessment.

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Sheila Ahmed

Home Care Coach

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Sheila is an experienced Home Care Manager with five years’ experience in the Aged Care sector and ten in the Community Services sector. Her qualifications include Bachelor of Science in Psychology and Diploma in Psychology and Counselling.  Her past career has seen her leading a dedicated team of Care Managers and Social Workers, engaging and supporting clients living in the community to overcome a range of challenges, including mental health issues, at risk of homelessness, accessing emergency relief and supporting families access support services.

She is extremely familiar with the various age-related government initiatives and how best to utilise your package to its fullest potential. Sheila is highly professional and dedicated to ensuring all Local Guardian clients have the best possible experience while navigating their Home Care Package.

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Miranda van Egmond

Home Care Advisor

Miranda has a Diploma in Community Service, Diploma in Counselling, Certificate IV in Disability and Certificate III in Aged Care. She has been an Independent Personal Community Carer and Counsellor for over 8 years in the disability/home and community care sector.

Being a Ballarat local and working with a range of people of varying ages, Miranda helps them achieve their goals with a solid background in local services and service providers.

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Katie Dillon

Home Care Advisor

Katie’s qualifications include FNTP, Dip. Soc.Sci. She services the Ballina, Byron Bay and Lismore Regions.

Katie has had a career change to Wellness and Health from Banking and Insurance. She is a health coach and operates a nutrition clinic in Ballina. Katie is dedicated to making the Home Care Management process as simple and effective as possible – allowing her clients to live their best lives with as much independence as possible.

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Joanne Redfern

Home Care Advisor

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Joanne is highly experienced in Community Services, from community sector management, mental health, counselling, training, disability and respite care to ‘in home’ delivery of services. She has over 20 years’ experience supporting Aged Care clients both in the community and the home across NSW.

Joanne is dedicated to ensuring clients’ needs are met and supporting clients to access, apply and utilise funding from their Home Care Package. Joanne has a diverse employment portfolio from Support Worker to Management positions, making her a great asset to support you in your care plan needs.

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Catherine Kieti

Home Care Advisor

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Catherine has a BA Honours Business Management, Certificate III in Aged Care and is currently pursuing a Bachelor of Behavioural Science ( Psychology/ Social work). Along with English she also speaks Swahili.

Catherine has 8 years experience spanning both the disability and aged care sectors. Her specific aged care experience includes having worked as as Assistant in Nursing in residential facilities for 2 years along with 1 years experience in needs assessment, planning in-home and residential respite for seniors who are awaiting their aged care funding re-assessment outcome.  In her spare time Cathy plays basketball, loves to cook, dance and travel.

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Carol Attrill

Home Care Advisor

Carol’s professional life started with a 10-year career in mental health and working with people with intellectual disabilities. She then joined her husband in running a successful upholstery business for 15 years. As her parents aged Carol became interested in the aged care sector and, for the last 4 years, has gained experience managing home care packages.

Carol’s qualifications include a BA degree in Psychology, Certificate 111 in Business Management and Certificate III in Investigative Services.  When not immersing herself in all things home care she loves spending quality time with her children and grandchildren.

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Toni Culph

Home Care Advisor

Toni’s qualifications include B.A. (Recreation), Accredited Life Coach, Cert IV Assessment & Workplace Training.

She has a background in setting and attaining individual goals in health, family, finances, relationships through a career in life coaching, recruitment and as a youth support worker and personal carer. Currently, Toni is also looking after her mother with Dementia and has gone through the process of finding and sourcing good quality and good value service providers and balancing that within budget restraints.

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Cristina Saliadarre

Home Care Advisor

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Cristina is employed by Kinder Caring, a Local Guardians partner organisation. She speaks three languages – English, Italian and Spanish.

Cristina has been working in community services for over 15 years.   Her qualifications include Diploma of Business, Cert IV Assessment and Workplace Training, Workplace Trainer and Assessor – My Aged Care Regional Assessment and Case Management Certificate.

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Jackie Schenk

Home Care Advisor

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Jackie spent 10 years working in the IT industry before a career change in 2009 that saw her start working as a support worker in both aged care and disability. Jackie quickly progressed to being a service coordinator. Jackie spent 12 months developing and delivering a senior’s program throughout southern NSW, which still runs today. During this time, Jackie also spent 3 years studying Psychology online, through the University of New England. In 2015 with the rollout of My Aged Care, Jackie spent 5 years as a regional assessment service team leader.

Jackie lives in rural NSW on her 115-acre farm and understands how hard it can be for rural communities to get the help they need. She enjoys spending time with her family, her many animals, reading and watching movies.

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Susan McLachlan

Home Care Advisor

Susan has a background in financial planning and banking, managing her own practice. Susan has spent over 10 years working in the Disability sector.

Susan’s husband managed a respite and care home with her support and with this experience Susan’s passion ignited towards the protection and betterment of vulnerable persons, work that she continues to enjoy to this day.

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Rachel O’Brien

Home Care Advisor

Rachel has ten years’ experience working with and advocating for older persons in both residential care facilities and home care.  Her qualifications include Cert IV Aged Care, Cert III Aged Care, Cert III Home & Community Care and 4 years in Quality /Governance. Rachel’s experience also includes a decade in Business Management.

Rachel’s focus is on ensuring that there is a high quality of services delivered to meet the needs and wants of the elderly in our community. And she understands the importance of having a great team of people to assist in navigating the developed services and systems.

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Jeanette Bevan

Home Care Advisor

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Jeanette is employed by Kinder Caring, a Local Guardians partner organisation as a Care Manager. Prior to joining the team at Kinder Caring, Jeanette was an Integration Aid for thirteen years.

Jeanette is passionate about helping clients find the right care for their individual needs. Her experience in the education system has assisted the development of her communication skills. Growing up in the country she spent lots of time with her grandparents and elderly members of the community doing volunteer work. Family is especially important to Jeanette who grew up in a family business (Florist shop) where she completed her apprenticeship as a Florist.

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Vicky Papadopoulos

Home Care Advisor

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Vicki is employed by Kinder Caring, a Local Guardians partner organisation as a Case Manager. Vicki has worked in Aged Care since 1996, starting off as an Aged Care and Disability Support Worker. She holds a Cert 3 in Aged Care, and Cert 4 in Disability.

Vicki’s knowledge of program requirements, policy and procedures, along with her case management skills and decision-making abilities, enable her to advise on service and funding allocation helping clients stay in their homes longer. Vicki also speaks a second language (Greek).

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Melanie Raman

Home Care Advisor

Melanie is qualified with Dip. Community Services, Cert III Aged Care and Cert III Med.Admin.

Melanie has over ten years of experience in Disability and Aged Care Services. She also ran a successful restaurant in the heart of Melbourne for over 5 years, which is where she advanced her business management skills. She has a very strong interest in aged care and always aims for meticulous customer service and client advocacy.

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Pody Tung

Home Care Advisor

Pody is qualified with a Bachelor of Arts, Certificate III in Aged Care and Certificate IV in Accounting. She speaks English, Mandarin and Hokkien dialect.

She has over 10 years’ experience in the aged care and disability sector and over 20 years’ experience in financial controlling and bookkeeping as well. Pody is passionate about supporting community events and regularly contributes to the Asian community programs.

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Andrew Nelson

Home Care Advisor

Andrew is our local Care Advisor servicing Morisset and surrounds. His qualifications include B.Com and CPA.

With a career spanning thirty years, he has worked as a commercial accountant. In addition, he has managed his own business with exposure to the Aged Care sector. Andrew’s experience also spans rehabilitation related processes – i.e. to underscore exercise based ‘return to work’ programs for injured workers.

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Heather Briggs

Home Care Advisor

Contact Details
:
: hbriggs@kindercaring.com.au
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Heather is employed by Kinder Caring, a Local Guardians partner organisation. She has a Bachelors Degree in Philosophy and a Bachelors Degree in Social Welfare; Community Development and Behavioural Support.

Heather has been working in the community since 2011 having held various roles including youth and disability support worker, therapy assistant (working alongside allied health practitioners to develop capacity building programs) and as a customer relations officer and case manager in the disability sector.

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Sharyn Ditcham

Home Care Advisor

Sharyn has worked in banking for over a decade, several years building her family-owned staffing agency in the health industry, and customer service roles to the legal industry.

More recently, Sharyn has developed an active interest in advocacy and community inclusion while self-managing complex disabilities for her son and uncle and is a representative on her son’s Educational Support School council and P&C Treasurer.

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Karen Denny

Home Care Advisor

Karen’s involvement in the community services sector has spanned thirty-five years – as a parent, a worker, a manager, a teacher in the areas of Disability, Aged Care, and Community Development.

Karen has considerable experience in managing consumer-directed care and her qualifications include Bachelor of Social Science – Community Services, Diploma in Disabilities and a Diploma in Community Services.

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Ruth Arthur

Home Care Advisor

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Ruth has a background in education and training and has worked extensively in both the Pharmaceutical and Natural Health Industries. She holds a Bachelor of Education and through her work she has engaged with patients, students, clients, and medical practitioners of many descriptions.

Ruth discovered firsthand the process of navigating the care payments system having assisted her parents with aged care. While seeing the benefits of the system she also understands that for many the process can feel overwhelming so is focused on providing a service that allows aged care clients and their families to gain confidence and increased quality of life

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Susan Hull

Home Care Advisor

Originally from England, Susan has 26 years experience working in the aged care and disabilities sector. Her experience includes 10 years combined working as a support worker, care coordinator and customer service officer for the local government in the UK. She also spent 6 years managing her own community care company in the UK and has worked for 5 years in aged care administration on the Sunshine Coast.

Susan understands the importance of finding and sourcing good quality and good value services. She is committed to making Home Care Management simple and effective to assist people to meet their goals and live fulfilling lives. In her spare time Susan likes to spend time with family, loves walking her dogs and has a keen interest in gardening.

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Andrew Larsen

Home Care Advisor

Andrew Larsen  (B.Com) has over 30 years’ sales and marketing experience predominantly within the entertainment industry having worked for Warner Music, Universal, Roadshow Entertainment & Readers’ Digest.

More recently he transitioned into Aged Care as Marketing Manager for RSL LifeCare (best known for ‘The War Vets’ ANZAC village – Narrabeen) marketing over 50 retirement villages, Aged Care homes and home care services.

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Gabrielle Calvert-Evers

Home Care Advisor

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Gabrielle started out as a cadet draftsperson in the field of Mechanical Engineering and later changed direction to spend the next decade in the hospitality sector as a Food and Beverage Manager. She later transferred her operational, engineering and customer service skills to the Aged Care Sector in 2012 after studying Business at Newcastle University,

Gabrielle has learned about the challenges for residents and providers and is well-versed on the pricing structure and the Aged Care Quality Standards. She is armed with experience to empathise, understand and educate/advocate for those needing guidance with the choices they have about their care future.

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Jessica Enright

Home Care Advisor

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Jessica is employed by Kinder Caring (a Local Guardians partner organisation) as a Clinical Care Coordinator & Registered Nurse.

Jessica has over 10 years of experience in Health Care with demonstrated work and educational history within both the public and private health sectors. She is a Registered Nurse, with a background in Bachelor of Health Sciences, a subsequent Master of Nursing from the University of Sydney and is currently studying a Juris Doctor at the University of Sydney.

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Saskia Smith

Home Care Advisor

Saskia has thirty-years experience working with and advocating for persons with a disability. Even though handling a heavy workload in the community sector, her passion is ensuring that there is a high quality of services delivered to meet the needs of those who need it most, whether it be NDIS recipients or those in aged care.

Her qualifications include: BOA–Business; BOA–Psy; Cert IV Workplace Training and Assessment; Cert IV Child Protection–Res, OHC, FS; Diploma– Management; Grad Cert–CSP–Client Assessment, Case Management; Grad Cert–CSP–Statutory Child Protection.

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Anne Muigai

Home Care Advisor

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Anne has over 9 years experience working in the Aged Care and Disability sectors. She has worked as a Personal Support Worker and Workflow Planning Officer in the Disability sector. In addition, she has also held positions as a Community Worker, HACC Program Assistant and Home Support Assessor in the Aged Care sector.

Anne’s qualifications include Certificate III in HACC, Certificate III in Disability. She is currently studying a Bachelor’s Degree in Psychological Science. Anne is knowledgeable in all aspects of home care and has extensive knowledge of service providers in North Queensland.

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Geoff Milne

Home Care Advisor

Geoff has a B.A.(English), Cert III Com Services Disability, Cert IV Work Health and Safety, Cert III Community Support and Security Operations, Cert IV Training & Assessment and Work Health & Safety and Business Management.

Geoff has spent his last seven years successfully assisting people with disabilities – having himself experienced a broken neck, recuperation and years of living with a disability. Coupled with his business, money management, NDIS and aged care experience, Geoff has a wealth of experience and local contacts to help home care package recipients receive maximum possible care hours while paying low fees.

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Aimee Hecker

Home Care Advisor

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Aimee’s qualifications include a Diploma of Dementia Care, she is also currently studying for a Diploma in Community Services, Case Management.

Aimee has been caring for her father who has an Acquired Brain Injury (A.B.I) for the past 20 years. This has enabled her to gain knowledge of local supports, services, equipment and home modifications that have been necessary for his safety and wellbeing, contacts and knowledge Aimee can use to assist clients who wish to stay at home longer.

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Paula Jackson

Home Care Advisor

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Paula has twenty-five years’ experience in managerial roles and in providing care for people of all ages. Paula holds a Bachelor Teaching Degree. Currently, within her teaching career spanning 17 years, she has gained considerable experience working with children and adultescents with varying levels of disability.

Paula is also very passionate about helping those who wish to stay at home longer as she cares for her own mother at home who has dementia.  She understands the importance of finding and sourcing good quality and good value service providers and balancing that within budget restraints.

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